The Needles Discovery – Isle of Wight

• Guests must arrive at their selected pick-up point at least 15 minutes before departure time.
• The coach will depart promptly as scheduled and cannot wait for late arrivals.
• If you miss your pick-up, you will need to join the tour at the next available pick-up point at your own expense.
• No refunds will be issued for late arrivals or missed departures.
• In the event of unavoidable circumstances (such as road closures, traffic restrictions, or local authority instructions), the Tour Manager reserves the right to amend or change pick-up locations. Any changes will be communicated as soon as possible.

• Seating on the coach will be allocated by the Tour Manager.
• We will do our best to seat families together wherever possible.
• Specific seat requests cannot be guaranteed.
• We are unable to accommodate seating requests based on gender preferences.
  
  

To ensure a smooth and enjoyable experience, customers travelling with London Bro Tours
are requested to follow the guidelines below:
1. Booking Confirmation
Passengers must bring a copy of their booking confirmation (digital or printed) received from
London Bro Tours. This confirmation may be required for verification before boarding or
participating in the tour.
2. Identification
All passengers must carry a valid photo identification document (such as a passport, driving
licence, or national ID card). London Bro Tours reserves the right to request identification for
verification purposes.
3. Luggage Allowance
Each passenger is permitted to bring one small bag with a maximum weight of 5 kg. Due to
limited space on vehicles, large suitcases or additional luggage may not be accepted unless
previously approved.
London Bro Tours reserves the right to refuse excess or oversized luggage if it affects safety,
comfort, or vehicle capacity.
4. Child Car Seat Rules
Children under 11 years old or shorter than 135 cm must use an appropriate car seat. Children
without a suitable car seat cannot travel, and fares will not be refunded. Front seats are
reserved strictly for adult passengers; children and infants are not permitted.
5. Food and Drinks
London Bro Tours does not provide meals or food unless specifically stated in the tour
description. Passengers are advised to bring their own food, snacks, and drinks if needed.
6. Cash for Personal Expenses
While many locations accept card payments, some tourist attractions, small shops, or local
vendors may only accept cash. Passengers are advised to carry sufficient cash for personal
purchases, entrance fees (if not included), and other expenses.
8. Timely Arrival
Passengers must arrive at the designated meeting point on time. Late arrivals may miss the
tour departure and may not be eligible for a refund or rescheduling.
9. Refund Policy
All bookings are non-refundable. For the avoidance of doubt, any reference to tickets being “non-refundable” shall also mean that such tickets are non-transferable, non-reschedulable, and cannot be carried forward, credited, or applied to any future trip or service.
A Tour Manager may accompany certain trips to assist with coordination and administration;
however, this service does not include a licensed tour guide or guided tour commentary.
Disclaimer
By making a booking with London Bro Tours, the customer confirms that they have read,
understood, and accepted the Terms and Conditions, policies, and important travel
information provided by London Bro Tours. Passengers are responsible for reviewing these
terms before completing their booking. Failure to read the Terms and Conditions does not
exempt the customer from compliance with the policies stated.