Discovering Scotland in 3 Days

• Guests must arrive at their selected pick-up point at least 15 minutes before departure time.
• The coach will depart promptly as scheduled and cannot wait for late arrivals.
• If you miss your pick-up, you will need to join the tour at the next available pick-up point at your own expense.
• No refunds will be issued for late arrivals or missed departures.
• In the event of unavoidable circumstances (such as road closures, traffic restrictions, or local authority instructions), the Tour Manager reserves the right to amend or change pick-up locations. Any changes will be communicated as soon as possible.

• Seating on the coach will be allocated by the Tour Manager.
• We will do our best to seat families together wherever possible.
• Specific seat requests cannot be guaranteed.
• We are unable to accommodate seating requests based on gender preferences.
  
  

To ensure a smooth and enjoyable experience, customers travelling with London Bro Tours
are requested to follow the guidelines below:
1. Booking Confirmation
Passengers must bring a copy of their booking confirmation (digital or printed) received from
London Bro Tours. This confirmation may be required for verification before boarding or
participating in the tour.
2. Identification
All passengers must carry a valid photo identification document (such as a passport, driving
licence, or national ID card). London Bro Tours reserves the right to request identification for
verification purposes.
3. Luggage Allowance
Each passenger is permitted to bring one small bag with a maximum weight of 5 kg. Due to
limited space on vehicles, large suitcases or additional luggage may not be accepted unless
previously approved.
London Bro Tours reserves the right to refuse excess or oversized luggage if it affects safety,
comfort, or vehicle capacity.
4. Child Car Seat Rules
Children under 11 years old or shorter than 135 cm must use an appropriate car seat. Children
without a suitable car seat cannot travel, and fares will not be refunded. Front seats are
reserved strictly for adult passengers; children and infants are not permitted.
5. Food and Drinks
London Bro Tours does not provide meals or food unless specifically stated in the tour
description. Passengers are advised to bring their own food, snacks, and drinks if needed.
6. Cash for Personal Expenses
While many locations accept card payments, some tourist attractions, small shops, or local
vendors may only accept cash. Passengers are advised to carry sufficient cash for personal
purchases, entrance fees (if not included), and other expenses.
8. Timely Arrival
Passengers must arrive at the designated meeting point on time. Late arrivals may miss the
tour departure and may not be eligible for a refund or rescheduling.
9. Refund Policy
All bookings are non-refundable. For the avoidance of doubt, any reference to tickets being “non-refundable” shall also mean that such tickets are non-transferable, non-reschedulable, and cannot be carried forward, credited, or applied to any future trip or service.
A Tour Manager may accompany certain trips to assist with coordination and administration;
however, this service does not include a licensed tour guide or guided tour commentary.
Disclaimer
By making a booking with London Bro Tours, the customer confirms that they have read,
understood, and accepted the Terms and Conditions, policies, and important travel
information provided by London Bro Tours. Passengers are responsible for reviewing these
terms before completing their booking. Failure to read the Terms and Conditions does not
exempt the customer from compliance with the policies stated.

 Booking & Payment Terms

• All bookings and tickets are strictly non-refundable.
• It is the responsibility of the customer to review and understand all terms and conditions prior to booking.
• Failure to do so will not be considered a valid reason for refunds.

1. Room Allocation

• The standard package cost is based on a minimum of two adults sharing one room.
• Room allocation is at the discretion of the Tour Manager, and requests for specific room types or locations cannot be guaranteed.

2. Occupancy Rules

• Each room can accommodate a maximum of two adults and one child.
• If two adults are travelling with one child, the child may share the room (and bed configuration will depend on hotel arrangements).

• If two adults are travelling with two children, only one child can be provided with a separate sleeping arrangement. The second child may be required to share a bed with the adults.
• A booking of one adult and one child requires a separate room; therefore, the child must be booked at the adult rate.
• A maximum of two children per room is permitted under the above conditions.
• Three children cannot be accommodated in a single room. If a group consists of two adults and three children, two rooms must be booked, and an additional room charge will apply.
• When booking two rooms, each room must have at least one adult accompanying any child, in accordance with hotel regulations.
• While we will make every effort to allocate rooms close to each other, this cannot be guaranteed.
• Baby cots are subject to availability and are not guaranteed.

3. Dietary Requirements

• Guests with any specific dietary requirements must inform us in writing prior to booking.
• While we will make reasonable efforts to communicate requests to suppliers, we cannot guarantee that all dietary needs or preferences will be accommodated.
• If dietary requirements are not disclosed in advance, we will not be able to arrange or accommodate such requests during the tour.

4. Guest Conduct & Hotel Policy Compliance

• All guests are required to comply with the rules and policies of the hotel and tour accommodations at all times.
• Any breach of hotel or property policies may result in removal from the tour without notice.
• In such cases, no refunds will be provided, and any additional costs or penalties incurred must be borne by the guest.
• Guests are fully responsible for any damage caused to hotel property or facilities during their stay. Any such costs must be borne directly by the occupant.
• Guests are advised not to carry valuables during the tour. The company will not be held responsible for any loss, theft, or damage to personal belongings under any circumstances

5. Additional Expenses

• Any hotel facilities, services, food, or beverages not explicitly included in the tour package will be charged separately.
• Guests are responsible for settling all such additional expenses directly with the hotel or service provider.

6. Hotel Facilities Disclaimer

• Please note that hotel facilities and amenities may vary by destination and property.
• Some accommodations may not include features such as air conditioning, lifts (elevators), kettles, hairdryers, or in-room safety locks.
• While we aim to select comfortable and quality accommodations, the availability of specific amenities cannot be guaranteed.